Included with managed hosting

We don't just host your site - we manage it for you!

This page shows in detail the web-site management work we will do for each type of hosting package. As always, if you require something different let us know and we'll arrange it.

Hosting management options comparison:

	Web-Mastered	Web-Managed
Hosting plan selection
We will discuss with you your plans and aims for the web site, then produce a detailed list of the facilities and resources we think will be needed (disk space, bandwidth, software (CMS, database, other). This will lead directly to selection of a hosting plan - one of our standard plans, a custom plan specifically tailored to your needs or even a hosting plan from another provider.
Hosting setup
If you choose one of our hosting plans we will create the account and set it up to your specifications. If you use another hosting provider we ask you to open the account with them directly and then send us the authorisation details so we can administer it for you. If you wish we can create a special e-mail address for this purpose that is copied to both us and you.
Domain name setup
Initial setup of one or more domain names as required (if names are already registered we will need full authorisation details). Domain registration costs not included, but discount prices available - see domain names.
Web site setup - existing sites
If you're transferring a site to us that is available online we will transfer it directly to the new server. Alternatively you can supply the files to us (eg. on CD) or upload them yourself. Once the files are up we will check them, fix any minor problems (broken links, file permissions etc.) and advise you if there are any remaining problems (eg. missing files, special program installation).
Web site setup - new sites we design
We will install all necessary programs and upload and verify correct function of all pages on completion of the design process (see web design).
E-mail setup
Initial setup of multiple e-mail accounts on the server as required, along with detailed instructions for setting up e-mail clients (Mozilla Thunderbird or Outlook / Outlook Express). Setup of aliases, mailing lists and auto-responders.
Search engine reports	Up to 6 times per year	Up to 3 times per year
At your request we will examine the server logs and give you a brief report on the information stored about visitors to your site. We will then run a search engine verification program to report on the positioning of your site in all the major search engines for up to 10 search phrases. Finally we will manually submit your site to the major search engines where appropriate.
Program installations
At your request we will install and set up, or uninstall any programs listed on the standard programs page. If you require special customization (eg. to make the program pages appear in the same style as the rest of your site) this work will normally be covered by the "Other work" category (see below).
Additional domain names
If you register additional domain names as parked or sub-domains we will add these to your hosting account, or we can create canonical (sub) domains eg. yourproduct.yourname.com.
User management
If you need to change the users allowed to access the account we will add or delete ftp users or reset passwords at your request.
E-mail maintenance and support
At your request we will check the correct functioning of your e-mail account(s) , add / remove accounts or reset passwords, change mailing lists and auto-responders.
On-site visit
One free visit per year to your location, duration up to 2 hours, to discuss your web site and resolve any issues you may have. This offer is limited to the NSW Central Coast, Lake Macquarie, Newcastle and the lower Hunter Valley - travelling expenses and time will apply to locations outside this region.
All other work	2 hours per month	1 hour per quarter
An allowance of time is included for web design, hosting or promotion work you request that is not included in any of the categories above. This may include, for example, designing new templates to freshen the site's appearance, adding new content or searching for relevant sites and requesting link exchange. Unused allowance may be carried forward up to 12 months.